Terms and conditions of use for internacional sellers

Versão em português para vendedores brasileiros

TERMS AND CONDITIONS OF USE FOR INTERNATIONAL SELLERS

  1. GENERAL PROVISIONS

1.1. The services provided by Octoshop Brazil Ltda. consist of offering an online marketplace platform that connects “Consumers” in the Latin American market with international “Sellers”, facilitating commercial transactions between the parties.

1.2. This document, titled “Terms and Conditions of Use,” governs the relationship between the Octoshop Brazil Ltda. marketplace and individuals or entities using its services for commercial purposes (hereinafter referred to as “Seller”).

1.3. The Seller accepts these Terms and Conditions upon registration and use of the platform.

1.4. The commercial conditions applicable to the Seller, including fees, commissions, and payment terms, are detailed in a separate document titled “Commercial Policy,” which is incorporated herein by reference and should be read in conjunction.

  1. ACCOUNT REGISTRATION AND ACCESS POLICY

2.1. The information provided by the Seller during registration (due diligence form, identity documents, company incorporation documents, and any other required documents) must be entirely accurate and up-to-date.

2.2. If there is any suspicion of false information, both the Seller’s account and listed products may be suspended by Octoshop Brazil Ltda. without prior notice until the Seller verifies the accuracy of the provided information.

2.3. The Seller must create a personal and non-transferable username and password. Octoshop Brazil Ltda. is not responsible for the misuse or sharing of these credentials.

2.4. The Seller is solely responsible for all operations conducted through their account.

2.5. Individuals or entities listed on national or international sanctions lists are prohibited from registering.

2.6. Octoshop Brazil Ltda. reserves the right to refuse registration or cancel accounts and listings if there is any violation of applicable laws or these terms.

  1. PRODUCT LISTING

3.1. The Seller is fully responsible for the information provided in their product listings, including product features, legal compliance, and applicable taxes.

3.2. After a product is listed, the Seller may only modify stock levels and prices. Other changes must be requested through Octoshop Brazil Ltda. support.

3.3. Product information must be clear and complete, including delivery conditions and any geographical restrictions.

3.4. The sale of counterfeit, fake, or intellectual property-infringing products is strictly prohibited.

3.5. Product images, titles, descriptions, and variations must accurately reflect the item being sold.

  1. REFUND POLICY

4.1. The Seller is responsible for full refunds in the following cases:

  • Invalid or inaccurate tracking information;

  • Fraudulent activity;

  • Products that are damaged or differ from the description;

  • Account suspension;

  • Counterfeit or incomplete products;

  • Returns due to buyer’s remorse or breach of terms.

4.2. Refunds will be processed through the marketplace upon cancellation or partial refund.

4.3. Octoshop Brazil Ltda. reserves the right to withhold payments in case of disputes or suspected fraud.

  1. RETURN POLICY

5.1. Buyers may request product returns:

  • Within 90 days in case of defects;

  • Within 7 days for buyer’s remorse.

5.2. The Seller will bear all costs associated with returns and reverse logistics.

  1. INTERNATIONAL LOGISTICS

6.1. Octoshop Brazil Ltda. works with specialized logistics partners for the transportation of products to Brazil.

6.2. The Seller must provide all necessary information for international shipping.

6.3. Customs clearance will be handled by the Brazilian Federal Revenue. Logistics partners will assist in the process, but final approval lies with Brazilian authorities.

6.4. The Seller is responsible for ensuring that products comply with Brazilian import regulations.

  1. INTERNATIONAL PAYMENT POLICY

7.1. Prices are displayed and set in the local currency and are subject to exchange rate fluctuations at the time of withdrawal.

7.2. The Seller must have a corporate bank account registered in their company’s name, capable of receiving payments in USD via SWIFT transactions.

7.3. The Seller must ensure their account is properly configured to receive international transfers.

7.4. The Seller is responsible for providing accurate and up-to-date banking information.

7.5. The Seller will bear all bank fees, taxes, and charges related to international transactions.

7.6. Octoshop Brazil Ltda. is not responsible for delays or failures resulting from international banking issues.

  1. DATA PRIVACY

8.1. The Seller:

  • Consents to the collection and use of their data under Brazil’s LGPD;

  • Acknowledges that data may be shared with payment and logistics partners;

  • Has the right to access, correct, or delete their personal data;

  • Must not share information without authorization.

8.2. Octoshop Brazil Ltda. ensures the responsible use of data in accordance with its privacy policy.

  1. LIABILITY

9.1. The Seller acknowledges that:

  • They are responsible for the products listed and sold;

  • They must provide support regarding the products;

  • Illegal or non-compliant items cannot be listed;

  • They are liable for product defects and issues;

  • Shipping deadlines must be met.

9.2. The Seller will cover costs arising from returns and customer complaints.

9.3. Octoshop Brazil Ltda. will not be liable for indirect damages or lost profits.

9.4. The Seller is responsible for all applicable taxes and customs duties.

  1. MEDIATION AND ARBITRATION

10.1. Disputes will first be resolved through mediation.

10.2. If mediation fails, disputes will be settled through arbitration in Curitiba, Paraná.

  1. JURISDICTION

11.1. The chosen jurisdiction for resolving disputes is Curitiba, Paraná, unless otherwise required by law.

Curitiba, 25/02/2025